Refund & Exchange Policy

More than anything we want you to be happy with your purchase!! If something doesn’t look for feel right, please email us (overeasyprint@gmail.com) and we’ll make it right! 

By placing an order means that you accept all the terms mentioned below

CANCELLATION & MODIFICATION

If you change your mind about your purchase, please contact us via email/whatsapp/telegram, provide your order number and the modification you would like to apply. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be canceled and modified within 2 hours. After that time, the order is locked for processing and can no longer be canceled or edited.

Please be informed that:

• Personalized Orders are locked for processing right after the order is completed so sometimes it is impossible to make adjustments. Please double check all details before completing the order.

• For modification requests in the holiday season, orders may reach you a little longer than usual. However, it is rare because we always try to complete the changes immediately.

FREE REPLACEMENT OR REFUND

This applies to packages with no movement for more than 3 weeks or far exceeding our estimated time of arrival (ETA). If there is no problem with the shipping address, you will receive a FREE replacement in a timely manner.

We will take full responsibility within 15 days from order arrival, if the product(s)

• Have been crashed, damaged or faulty
• Are not what you ordered or not as in your Order Confirmation email

You may choose to REPLACE the item or get a REFUND. Please keep calm contact us via email/whatsapp/telegram to receive prompt support from our Customer Service agents. 

EXCHANGE POLICY

All our products are personalized for you and are not suitable for resale. Hence we are unable to accommodate for any returns/exchange. We can only accommodate exchanges for damaged or defective items, and not for change of mind. 

If your parcel was damaged or there are any product quality issues, please get in touch with our agents via email/whatsapp/telegram.

REPLACEMENT WITH A FEE

In some cases below, fortunately, replacement can be sent with just a 50% fee + shipping compared to the original price:

1. You received the wrong item/ design/ size due to incorrectly customized input.

2. Your shipping address was returned and destroyed due to incorrect address input.

If you have any questions, please don't hesitate to contact  us via email/whatsapp/telegram.